Premium Coffee Sales

What’s new

• We now offer Cappuccino, Espresso, Lattes, and Americanos to guests.
• They can order these any time, but most likely it’ll be with breakfast.
• These coffees cost $5/ea to the guest and can be easily added to reservations with the iPad in the kitchen.

How to use the kitchen iPad

• When a guest arrives in the dining area, tap on the “In Dining Room” button on their tile on the iPad screen.
• From there, you can tap the dropdown when they order a coffee to add as many of each.
• When they are done with breakfast, you can tap on “Done”. This will automatically add the charge to their account in RezStream.
• If you have any questions on how this works you can talk with Nick and he can show you.

How to present the new coffee offerings to guests

• This is a new type of service we are offering, so we have to let the guests know it’s available.
• A great time to do this is when you greet them at breakfast. Something like:
• “Good morning! Can I get you anything to drink? The drink menu is on the table. We offer complimentary coffee, juice, and water. We also offer some specialty coffees like espresso and cappuccinos.”

February coffee competition – $100 bonus

• I know changing habits is hard and it can feel a bit awkward to change what you’ve been saying to guests forever.
• The person that sells the most premium coffees in the first 2 weeks of February (last day is the 12th) will win $100.
• All you have to do is write down the date, how many coffees you sold that day, and which reservations. Hand that list to Nick and on February 13th we’ll tally everything up and the winner will get a $100.